Originally Posted by
Howard Long
They have several of these at a client of mine, together with a weekly loaded question, out in the open on the floor so everyone could see who the trouble makers are. Pointless.
Furthermore they had an “anonymous” suggestions box placed right outside the HR office with two CCTV cameras pointing to it. Knowing the officious and toxic nature of that particular HR dept, I doubt there were many takers.
Sounds like a fantastic place to work at...
But back on topic. These type of tools obviously work better when, 1) they are not going to be used to retaliate against the user, 2) when the numbers become statistically relevant or immediate feedback is valuable. It seems that at airports this is the case in the grand scheme of things.