FlyerTalk Forums - View Single Post - Selecting seats on JAL when booked as AA codeshare
Old Oct 5, 2019, 7:33 am
  #238  
tetudc
 
Join Date: Jan 2012
Location: DCA
Programs: AA Platinum, Hyatt Globalist
Posts: 44
Just a data point / tip: If you have seat assignments on an AA codeshare of a JL flight and call AA to change them, there seems to be a bug. It will tell the agent the new seat is assigned but when they reload the reservation ... it actually didn't change. Fun!

A crafty agent today wouldn't take no for an answer and decided to un-assign the seat and then assign it and that worked. So do ask the agent to confirm the seat change actually worked and, if not, to try the un-assign/re-assign route. Lesson learned: Know exactly what exactly seats you want (with backups) before you call so you don't have to call again like I did

Final fun fact: I am able to use the Amadeus CheckMyTrip app to view the trip with the JL record locator (which I cannot do on the JL website, like many others). And it shows me new seats!
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