Ouch.
Do you still have the contract with the rate and your confirmed rate? Do you have an e-mail confirming these details also?
I just went through arguing with a rental car company is Dublin over an overcharge. I found that if you tell them that you have all these details and are giving them an opportunity to make things right before refering the matter to your credit card company as fraud, they tend to listen to you and reimburse.
This wasn't a BMW by any chance?
Originally Posted by marcuslai
rented a D vehicle from dublin airport for 2 days using a rate code i was entitled to. the rate was 33 EUR / day. i also purchased super CDW.
had an accident on day 1 (i was not at fault -- but not sure if ireland is a tort state, the police certainly didn't seem interested in taking down details of how the accident happened) and the vehicle was towed. i called avis, they said they will stop the rental, and only charge me one day's worth.
then i found out i was billed, sure enough for only one day, but at 105 EUR / day, which perhaps is the normal rate for the vehicle. they've also hit me with an airport location fee (which was specifically included in my rate code)
i'll of course take this up with them, but want to know if i violated of the rental agreement when
- i only rented for one day (i think minimum rental mentioned in the rental document was 2 days)
- the car was towed to another avis location (not that i had any control over where the car would be towed to)
?
i don't want to call them, and have them come back at me with some garbage contract babble ...
ps. good thing i topped up my car 3 minutes before teh accident, otherwise i'll probably also be slapped with a EUR 40 fuel charge.