I just got this email from Nairobi. This is wrong on so many levels. If IHG is trying to muscle all IC's to dumb down their service to a lower level, then that truly spells an end to this great program. Hopefully the wiser hotels would resist such a thing.
Dear Mr. Stimpy,
Greetings from InterContinental Hotel Nairobi!
As a Spire Royal Ambassador, We value your Loyalty to the brand and strive to ensure you enjoy all the benefits when you visit any of our hotels worldwide.
Complimentary airport one way transfer was an exclusive benefit extended to our most esteemed of the Ambassador programme, the Royals, at the hotel's discretion. However, in a bid to align all published member benefits through out the InterContinental Hotels, we had to take it down to avoid frustration and any inconvenience when visiting the other hotels.
Therefore, kindly note that the transfer will no longer be on complimentary basis.
Thank you for your Loyalty and continued business support.
Uber is less than $10, so I don't care a lot about this benefit, but the principle is upsetting.