I have two tickets on AA MCI-MIA next month that were booked through the Chase Ultimate Rewards portal using my CSR points. I foolishly rebooked the same flights on Monday of this week through AA using the "Change Flight" option on their website because the price had dropped and I was going to get a $200 dollar refund (worth roughly 13,300 points). AA shows my refund being credited back to a Mastercard which I am assuming is the credit card Expedia used to book my flights on my behalf.
I called Chase/Expedia to see if and when I would get my points back and they were next to useless and told me to work through AA. What are my chances of seeing these points back in my account, or should I HUCA and try someone else at Chase that might be more helpful?