FlyerTalk Forums - View Single Post - Room delayed and downgraded after SNA booking accepted. Recourse?

Oct 2, 2019, 3:43 am

#31

lingua101

Join Date: Jun 2009

Location: SIN

Programs: TK-G | Accor P | SQ-G | Marriott T

Posts: 3,831

Quote:

Originally Posted by MSPeconomist

WRONG. When a SNA clears, it gives you a *confirmed* reservation for a particular suite type. It's not an upgrade based on availability at the time of check in.

Thanks for clarification.

I have also same problem. The hotel clears my SNA but they did not give me the room that I requested for SNA. The issue, it did not show up in the Marriott apps.

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