Originally Posted by
MSPeconomist
WRONG. When a SNA clears, it gives you a *confirmed* reservation for a particular suite type. It's not an upgrade based on availability at the time of check in.
And more to your point, if the SNA did clear, and the OP did not get their upgraded room - they are going to have a challenging time getting those SNA put back into their account. Some people may value their time less than me, but I would not be happy with 25,000 points for all of the issues raised by the OP and the time that would have to be invested in remediating them.