FlyerTalk Forums - View Single Post - Premium Plus revenue service on UA domestic routes: market and pricing issues

Oct 1, 2019 | 9:32 am

#16

EWR764

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Join Date: Jan 2005

Location: New York, NY

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Quote:

Originally Posted by Kacee

Two dedicated crew for 16 pax. I will look first to B6 100% of the time from here on.

Same for UA and the 75B and 75K (28J; 2 FA for fwd section).

The difference, of course, is in:
- motivation
- attention to detail
- pride
- corporate culture
- emphasis on importance of product
- branding
- training
- quality of service elements, etc., etc...

JetBlue is an interesting case because it pays crews less, with declining morale and a questionable future, but somehow they manage to get Mint (and most 'soft' customer service aspects) right.

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