Originally Posted by
Dave Noble
Did you actually get the reservation rebooked for the new time or just update flight time?
It would seem that the BA flight should have arrived at 18:20 and you did not turn up until 5 hours after the reservation was booked for, so unless rebooked for a later time, can understand why the locstion was not open.
In defense of the OP, that's the whole point of providing your flight arrival details--so the location can track your inbound flight for delays. That said, and in defense of Hetz, if your inbound flight keeps changing, even if you keep calling and providing new flight info, it's unrealistic to expect the local Hertz rep to keep on top of that and stay hours past closing to accommodate one customer. I know the OP will probably take issue with this, but if you think about it from the perspective of the Hertz employee who has worked a full day and just wants to go home at midnight, you can understand how the employee was not likely to wait around on the chance that the long-delayed passenger might show up. Now if the OP had called the location and talked to the employee directly...