Originally Posted by GoingAway
I didn't think the "sweet sleeper bed" is an upgrade but an offering of Sheraton hotels .... someone please correct me if I'm wrong and its supposed to be available only in select rooms/floors. I thought it was for all guests/rooms.
According to the hotel's website the "sweet sleeper bed" are supposed to be in all of the guest rooms. Even in room advertisement said the guest room had the "sweet sleeper bed". Which was not true. I contated SPG and got the Sheraton Promise awarded to me. One thing still bothers me, the Hotel's GM never called or contacted me in anyway regarding this issue. My points were awarded by SPG on the hotel's behave!
