Originally Posted by
Often1
The bottom line is that if you choose to select as a TA, a third-party vendor such as Expedia, which does not provide the level of service you will require should things go wrong, you are taking on a lot of risk. Whether it can all be made right eventually is a separate issue from how it is handled on the spot.
I’m somewhat surprised by some of the comments here. I booked via Expedia last year, BA cancelled a flight, all my communication was with BA - they rebooked me, I specified another route - Expedia weren’t even involved. I could have, but BA didn’t refer me back to Expedia at any point. In fact despite booking with Expedia, the red message in my BA MMB account it asked to call BA to rebook.
If you want to instigate changes yourself, that is another matter, you can only cancel, rebook, upgrade via Expedia.