Originally Posted by
Markie
Took an hour on the phone last night to get a BXP3 applied to an International AA ticket. Agent was pleasant enough but had to get her help desk to assist her. It's all done now, but seems that if the system doesn't do the upgrade automatically then they have to refer the booking.
Yikes. I, on the other hand, just had the fastest BXP application ever -- very pleased with the new online redemption/booking tool. Less than 60 seconds to redeem the points, look up my booking, copy-paste the authorization code, and confirm the upgrade. Thrilled to get JFK-LAX in Flagship F (upgraded from J) for $659 on a weekday. Best value in the sky.