Stayed 4 times at this hotel, Gold HH every time. Most recent stay was October 2017, so quite a while ago. Have been upgraded from a standard to a suite all 4 times. One stay requested late check-out which they gave without argument - 6pm. This pretty much gave us a full last day which was greatly appreciated. Have been well treated and had no service issues each time I've stayed. Hopefully this is still the case for current guests.