Old Sep 27, 19, 11:53 pm
Join Date: Jul 2007
Location: LAX, SNA, LGB
Programs: Global Entry, UA, AA, BA, DL, Marriott Platinum Elite, Hilton Diamond
Posts: 268
Originally Posted by iahphx View Post
I think it's nuts (and terrible customer service) to enforce carry-on bag rules to fractions of an inch -- especially when it comes to luggage wheels -- but Frontier can obviously do whatever they want to do on this. From years of experience with airlines that have strict "personal item" size limits, I find that it's always better to have a backpack on your back than a small suitcase. For some reason, gate agents never seem to think backpacks can be oversized but they are often suspicious of rolling suitcases, even very small ones. We had even measured the suitcase against Frontier's limits before travel, but didn't bother to measure the slightly protruding wheels.
I had an old rollaboard that was just fractions of an inch too long when the wheels were included. In some models of planes it was impossible to close the overhead bin door unless the bag was stowed with the long direction oriented fore-aft rather than wheels in or out. That wasted a lot of space which inconvenienced other passengers with carry-on bags. When I replaced the bag I brought a tape measure with me to make sure the new bag (including wheels) was within the specified limits since many US and European airlines had begun to strictly enforce carry-on size limits. While shopping I found that the measurements listed on the manufacturer's packaging in most cases did NOT include wheel or spinner projections even though they claimed full compliance with airlines standards.
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