Originally Posted by ericw

I flew a CX-codeshare operated by CA last Saturday out of HKG and no matter how the CX and CA agents tried, my TK*G couldn't be recognized in their system nor printed on BP (the miles were posted correctly within a day).

I did give the physical card and BP to the SQ lounge agent. They did scan my BP (without showing TK*G) , but didn't swipe my TK card (just took a quick look). They let me in - so I assume SQ's system likely seems my TK*G....

I do have something weird happening to my TK.com /app profile.
My 2 year cycle shouldn't end until Nov 2019 and I requalified more than a year ago. But it seems my status has already been extended to Nov 2021 last month, and the wheel reset to 0.
However, it say I need to collect "25K before Nov 2018" and 37.5K before Nov 2021 to maintain elite status.
Also, the CA flight just posted didn't move the wheel.
Should I be worried?
I know it is likely a waste of time if I contact TK because TK app does show that I am Elite.