Costco Citi extended warranty scam
This extended warranty thing is a scam to begin with.
I filed a claim under this program 7/18/2019, and submitted the required documentation. After that I made multiple calls and sent multiple follow-up emails to check on the status on the claim, and never got an estimate of the resolution date. On one occasion, mid-August, I was promised a callback from an adjuster within two dates, but the call never came. The first communication from Citi after I filed this claim was August 27, where they asked for the repair estimate, which I submitted as part of the original claim, but resubmitted it once again.
I find unacceptable both the fact that they looked at my claim for the first time six weeks after the original submission, and then asked for the document already provided. Currently, almost three months after the original claim, I still don’t know its status. I feel that Citi is knowingly dragging out this claim to essentially make their extended warranty benefit unusable, thereby failing to deliver on the benefit sold to us as part of the credit card.
Originally Posted by
username
I just got the Citi Costco card.
Like the extended warranty. However, I wonder what happens if I buy something with, say, with 3 year warranty and I cancel my Costco membership 4 years from now. Since I can't have the card without Costco membership, what will happen?
The official rule is you must have the account open but you can't without the Costco membership. Will Citi honor the benefit? Will it help to have another Citibank card?
Thanks.