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Thread: Business Extra ("ExtrAA") Program (master thread)
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Old Sep 25, 2019 | 10:31 am
  #1011  
sambagrrl07
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Join Date: Nov 2014
Location: NYC
Programs: AA EXP
Posts: 336
Originally Posted by DMPHL
Were there any changes made to the itinerary after booking? IRROPS or any reason that you might have switched flights? Sometimes this happens when the ticket/coupon is exchanged to rebook on another flight, so different segments might not show up/show up as cancelled/exchanged on a particular ticket. If not that, then I'm not sure. I'd definitely call BusinessExtra Customer Service.
Thanks for the response - we did get an OpUp on the outbound, and I selected seats as OWS and pre-selected meals on the return. But that was it. I'll call customer service as you've suggested.
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