Originally Posted by
sambagrrl07
DH and I recently flew BA on a BA Holidays booking, with our Business Extra account listed on the ticket. We didn't receive credit for it, so I submitted a flight credit request but we received 0 points with the cryptic message "segment exchanged." Can someone explain what that means?
Were there any changes made to the itinerary after booking? IRROPS or any reason that you might have switched flights? Sometimes this happens when the ticket/coupon is exchanged to rebook on another flight, so different segments might not show up/show up as cancelled/exchanged on a particular ticket. If not that, then I'm not sure. I'd definitely call BusinessExtra Customer Service.