Originally Posted by
MikeFromTokyo
There is definitely a broad spectrum of hotels that fit within the category of "luxury." It is definitely possible to have a very luxurious experience at a larger hotel, especially if one is a regular or suite guest and receives a particularly high level of service.
If we measure luxury by the baseline level of service the average guest will experience, booking standard accommodation categories and without any guest history/profile, I think it is quite clear that luxury is inversely correlated with room count. An example that immediately comes to mind is Four Seasons Marunouchi, with its 57 rooms, every single guest is guaranteed a high level of service. In my experience objectively luxurious hotels top out at around two hundred rooms, but they can have as many as three hundred or so at the outward extreme, as long as staff:guest ratio is high and the hotel is designed in such a way that it does not feel too big. It is virtually impossible for hotels larger than this size to uniformly achieve luxury level service for all guests, in my experience.
If we use your criteria, it should matter whether the hotel tends to get repeat guests. A first timer in a (especially larger) hotel where there are many regulars might not feel well treated and the hotel might not perceive much value in attempting to treat one time only guests well. It would be different in the sort of property where many guests are new there. The bottom line is that the property will implicitly calculate the estimated value of offering special attention to repeat versus new guests and adjust the proportions accordingly even I would expect repeat guests to never be treated worse than new guests in similar circumstances. OTOH, if a regular guest never spends money on property beyond room and tax, I might wonder......