Originally Posted by
tylerdurden4543
Though I understand why you might think this...what with United's marketing speak of "investing in bringing business travelers the latest routes they want with our industry leading POLARIS business offering" only to find out its an ancient product with ancient service standards.
This is exactly what marketing accomplishes - it creates the illusion of progress without worrying about the details. In this case, people will get the Polaris soft product on this flight, just not the Polaris hard product.