Originally Posted by knav2013

I don't think this is what BA (or most if not all airlines) are aiming for.


The purpose of my post was not to make you think any worse of BA, just to highlight the contrasting experiences.

Also, before you said the two are not comparable because deafness is generally not regarded as a disability especially by the deaf community. There was no mention of the fact that she was a minor and that it may have had something to do with it. Anyway, I don't think it's useful to suggest that the passenger has to be both a minor AND have a health condition to justify proactive service by the airline.