What route and fare are you looking at?
For example I see the following rules for a Top SCL-ANF fare
CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED.
NOTE -
REFUND MUST BE COMPLETED BEFORE DEPARTURE TIME OF
THE ORIGINAL FLIGHT -OTHERWISE- IT WILL BE
CONSIDERED NO-SHOW AND SUCH PENALTY/RESTRICTION
WILL APPLY.
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REFUND RULES APPLY PER FARE
COMPONENT.
WHEN COMBINING REFUNDABLE FARES WITH NON
REFUNDABLE FARES PROVISIONS WILL APPLY AS FOLLOWS
- THE AMOUNT PAID ON THE REFUNDABLE FARE
COMPONENT WILL BE REFUNDED UPON PAYMENT OF THE
PENALTY AMOUNT IF APPLICABLE.
- THE AMOUNT PAID ON THE NON REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED.
- WHEN COMBINING FARES CHARGE THE SUM OF THE
CANCELLATION FEES OF ALL CANCELLED FARE
COMPONENTS.
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