Originally Posted by drajknox

When I was told they wouldn’t disclose A or R class availability recently I just told the CSR I would phone back - I did and the next 4 times I’ve asked there’s been no problem. I wonder whether the lack of premium team members, and frequency of call diversion means sometimes getting a non-premium CSR.

Certainly if this information wasn’t available it would devalue the program significantly.

With respect to a four person booking I’m told (and confirmed by my recent experience) that 2 elite upgrades can clear instantly and the other two wait until around D-6. In my experience the premium team are normally happy to split PNRs to facilitate such upgrades.