Originally Posted by
knav2013
If the delta airlines passenger who is deaf is not disabled (as you say it's not regarded as a disability especially by the deaf community), and she is treated with a personalized note, why shouldn't a disabled passenger receive the same treatment? How is it not comparable?
Should a disabled passenger not receive the same treatment because he is disabled?
The deaf person was also a minor - I bet that had something to do with it too. I've seen deaf passengers on several airlines, both US and European, being mostly ignored!
But I don't think a comparison like this is that useful (valid or not!) It doesn't make me think any worse of BA because of the comparison you are making. The report by
navylad was pretty damning by itself!
rb211.