Originally Posted by
RB211
I'm not sure the two issues are comparable (deafness is generally not considered a disability, especially by the deaf community) but perhaps the treatment is. Regardless, nothing justifies the treatment that the OP received. That was a fairly extensive cluster on behalf of BA. They should be ashamed of themselves for that.
rb211.
If the delta airlines passenger who is deaf is not disabled (as you say it's not regarded as a disability especially by the deaf community), and she is treated with a personalized note, why shouldn't a disabled passenger receive the same treatment? How is it not comparable?
Should a disabled passenger
not receive the same treatment because he is disabled?