Originally Posted by
drjeffrock
Please, Goldorak. Stop assuming stuff. I did nothing wrong. I am an anal-retentive attorney who was aware of others having this issue, and made sure to do everything right at all steps along the journey. fyi, I booked via Amex portal, with no FF info attached.
I was not assuming anything
, but just trying to say that something has obviously happened because a FFP number never appears just like that. It was either stored somewhere (likely explanation in your case) or added by mistake by someone.
Originally Posted by
drjeffrock
I did make sure that no FFP info was in my amex profile that appears when booking a ticket, but maybe it is stored elsewhere? Or maybe they pulled it from the past? (I did have my FB info in AF field, but I removed it several months before booking the ticket to try to avoid this situation.)
Could be something like that indeed.
Originally Posted by
London1986
DrJeff, please keep me posted on what you find out. I a missing out of next level status as well. I flew business class so this is a significant amount of miles.
I also made sure to not associate my flying blue with my ticket. And when I checked in I made sure to have the AF employee check that my Skymiles number was in there.
My husband flew with me and was credited his Skymiles for the entire trip. So I know that they were put in the system as I did both of ours at the same time.
I was given my skymiles for the first portion of the trip as well. Just not the return. It doesn’t make sense.
Bolding is mine. Although
drjeffrock cases is still mysterious, in your case we know what’s the source of your problem : you did
associate, by mistake, a FB account with your booking. You explained us that you installed the AF app and created a FB account (which was not necessary at all) and put the booking in the app by calling the PNR or the ticket number. Even if I understand your frustration, this is it.
Originally Posted by
London1986
I am just dumbfounded how they cant simply remove these miles from my account and disassociate my AF number.
Because it’s time, use of ressources and then overall it costs money to the company. When they have done a mistake, or if the problem lies on their side, they have to solve the issue. When it’s the passenger who has made a mistake or who has played with the rules (like I want to credit the miles to program A, but to access the lounge, I want to have program B on which I am Gold to enter the lounge), they are much more reluctant and in many cases they refuse.
Originally Posted by
London1986
I guess my next move will be to contact Delta as they are much better with customer service.
You may try. But until FB cancels the credit, I’m afraid DL will not be able to do anything. It’s like if you had done a money transfer on the wrong account. Imagine how much time and energy it will take you to recover the money. And, in this situation, the bank will not be very helpful because they don’t care. This is the same situation here for you. The money is miles and the banks are FB and SM.
Originally Posted by
drjeffrock
I will keep you posted, though I am assuming this is going to take some time and effort on my part to resolve.
For sure...
Overall, I think that both of you have chances to solve that after a lot of fight. In my opinion,
drjeffrock cases is much stronger.
Originally Posted by
drjeffrock
On another more pleasant note: I went to Siem Reap on that trip and stayed at the Sofitel there. Your reviews are spot on, it may be my new favorite hotel in the world. Absolutely magical! The biggest mistake I made on this trip was only spending 2 nights there
ha ha super cool !! I am glad you enjoyed it as much as I do. Now you understand 
And now I am sure you will return, because indeed 2 nights is a misery in this paradise. ^
I am now looking forward reading your review in the Accor forum 