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Old Sep 20, 2019 | 12:20 pm
  #19  
WineCountryUA
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Originally Posted by Jerry Dongwei
I was absulutely shocked how I was treated by the UA manager. He literally made fun of my accent in front of his colleagues and called me stupid. How is that even allowed? Not sure if its common for united, but I have never experienced this before. Any idea where I can file a formal conplaint about the incidence?
That is not appropriate behavior by anyone ever
Not sure if the YYZ staff is true UA staff or contracted staff

You can contact UA Customer Care
or you can contact UA Corporate / Executive Offices

I would not mix the bag refund and inappropriate behavior into one message (at least initially), keep them separate.
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