Originally Posted by
lautaro
I've had this problems in so many hotels, non smoking and "partially" smoking ones, specially Hyatts.... They don't seem to care much for this, sadly. Gh Singapur, GH Kuala Lumpur, PH Duhau, HR Hong Kong, GH Hong Kong, PH Seoul, PH NYC, PH Mendoza... on and on. Practically every Hyatt I have visited had this problem at some point during my stay. I'm very sensitive to tobacco so at the smallest hint I can smell it.
Hilton and Marriott seem to be much more strict regarding non smoking policies.
For the Asian properties, it's more likely a resident from a certain East Asian nation doing the smoking. Hyatt does care and will charge them the smoking fee if it's discovered during or after the stay. Housekeeping is supposed to tell the front desk but you can too if you think it's coming from the room above or below you. I've complained about smoke coming through the vent before and been moved. The worst was GH Fukuoka since all their suites have been smoking friendly suites for years. No amount of air cleaner could get it out of the hardware or upholstery.