Originally Posted by
transportprof
As a simple rule of thumb, each new seat in Y provides less space and comfort than its predecessor.
how about on the IFE front? bigger and clearer screen? on the recharging front? more outlets at convenient places? on cosmetic front? the new airplane smell? even on the seat itself? there are certain brands of new seats (even slimline version) that are being given high regard.
i predict CSAT score will be much higher on the retrofit plane compared to before.