Originally Posted by Error 601

I don't think continuously finding oneself in adversarial situations with customers qualifies as "easier" for most people and especially not when you're holding the line on policies that are inherently counter-intuitive and unfair. Nobody finds it easy to make somebody who might now be stranded and unable to afford to get home cry.

That your airline will offer a bare minimum of assistance in getting you to your destination if you miss a connection is something just about any traveller of any level of experience would expect globally.