FlyerTalk Forums - View Single Post - The Big UPGRADE Thread – all you need to know about AY upgrades
Old Sep 19, 2019, 12:57 am
  #1024  
intuition
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,200
Loyalty management ≠ Revenue management

What makes sense to one can be a disaster to another. And it is not just about selleing revenue J. It is also about selling U - for several yeras there have been a drive to increase "ancillary revenue" and they have targets to reach to increase €/pax. A few years ago it was around 4-5€/pax. Now it is 12€/pax and the goal is higher than that IIRC.

We will have to see what this "new" capability of waitlisting online really means, but I remain on the sceptical side until there are clear evidence of a better availability
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