Originally Posted by dilanesp

I actually think throwing shade was useful here. There are certain customers you don't actually want, or, maybe, that you don't want as long as you are making record profits. Someone who buys a ticket for the cheapest type of.seat offered, tries to upgrade for free, and tries to shame the airline on social media when he is refused is exactly such a customer. I were Oscar or Kirby, I would be like "go ahead, fly Delta or American, we don't need this sort of thing here".