FlyerTalk Forums - View Single Post - united gets into a twitter dispute over passenger seeking free upgrade to E+
Old Sep 18, 19, 6:31 pm
Join Date: Nov 2013
Location: SFO
Programs: UA Gold, AS MVP
Posts: 4,255
Originally Posted by dilanesp View Post
And I see nothing wrong with United's analogy. They were throwing shade on a passenger who deserved it.
Along the lines of what @DenverBrian says, the analogy itself is weak at best.

As for throwing shade, it is never appropriate to "throw shade" on any passenger, even if the passenger is unreasonable. The original twitter complaint should have been simply ignored, or there should have been a boilerplate "we're sorry but this is our policy and we will share your feedback" type of response.

The customer is not always right, but the customer is always the customer.
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