Originally Posted by
Hawaiian717
Whereas I was thinking about Delta, where they've made purchased upgrades and sometimes premium cabin fares more affordable, making upgrades for elites harder to come by. Despite this, Delta is still seemingly perceived as being ahead of its peer group (UA/AA) in both customer service and financial areas.
Yes, and UA is doing the same thing. If you go to the UA forum, a frequent topic of discussion is "Why stay loyal to UA?" Too many degradations of the FFP. Even some top-tier elites, Global Services, are talking about walking. For myself,with the exception of non-stops to EWR, the majority of my paid F/J flights have been on AS,DL, & AA. I've also been spending down all of our household FFP mileage as significant devaluation is expected.