Originally Posted by
Ned1968
Data point on compensation - I submitted a claim online last night at ba.com, attaching receipts from my hotel for a little over £220 (Beirut) and £25 per head for food at the hotel (excluding alcohol). I expected that given the situation this month there would be a lengthy delay in anyone even looking at my claim, let alone processing it, so I was very pleasantly surprised to receive a call from BA this morning to say they had received my claim, approved it, and will be sending the money to my bank account in 2-3 days time. Like many here I am quick to give BA a hard time when they disappoint, but this is genuinely great customer service and strong incentive to maintain GGL.
Yes similar experiences here too. I raised a claim yesterday and had a phone call a few hours later the same day to say the money was on its way. I raised another claim last night for a separate booking and received an email notification this morning that it was being paid. The only odd thing was that in both cases the agents were very apologetic for the time it had taken to respond to the claim. I had been expecting to wait a few weeks before hearing anything. Total included a change fee on an AA flight* a couple of hotel nights and some ground transportation.
*Had to move the AA flight in order to catch the rebooked
oneworld flight on a strike day.