Originally Posted by
MSPeconomist
These are customer service positions. It's inappropriate to relatiate because the employee is irritated by a customer. It's also inappropriate to punish a traveling companion who doesn't seem to be accused of anything wrong (except swapping with someone to take a middle seat, which most people would consider to be a generous gesture toward someone else).
It's also inappropriate for mechanics to sabotage planes or write-up fake maintenance orders due to a union dispute but it happens all the time.
FAs continually point out via announcements that their primary job is safety. I don't see much evidence that they are interested in providing good onboard customer service at UA.