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Old Sep 17, 2019 | 1:57 pm
  #37  
Geordie405
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Not exactly BA, but I do remember checking in to the Jury's Hotel in Glasgow many years ago and on the counter in plain sight was a list of guests still to check in. One of them had a large asterisk next to the name and a comment "Has complained before" scrawled next to it. Clearly some sensitivity required there!
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