FlyerTalk Forums - View Single Post - United Airlines Kicks Elderly Professor Couple Off Late-Night Flight
Old Sep 16, 2019, 8:19 pm
  #151  
narvik
 
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,349
Originally Posted by Jessie and Guill
This was the first time that the FA first misplaced our BP and then blamed us for her mistake....

I do believe that part of the events contributed largely to the deterioration, and to what ultimately transpired.


As an outsider like me, this whole fiasco could be simply summarized as:

1) A Flight Attendant who mishandled/lost a boarding pass necessary to resolve a seating issue, but who couldn't admit to her fault, and thus dug her heels in.
2) Passengers who were adamant to immediately prove they were in the right, and thus dug their heels in.

A bad combination...with a predictable outcome.
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