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Thread: Marriott loyalty ? Status promised, guaranteed and not assigned later !
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Old Sep 16, 2019 | 2:22 am
  #26  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by flymax77
[MENTION=10044630]bonvoy[/MENTION]Lurker

I was supposed to have platinum through 2020 as part of the Ritz Carlton spend. I received platinum originally and then was downgraded shortly after within a month or so.

customer service email and phone is useless and keeps referring me to chase who refers me back to Marriott in an endless circle.

the bonvoy transition was a disaster and there are reports that others were also impacted and eventually got their earned credit card status back after finally reaching the appropriate bonvoy backchannels.

can you please help me do this as well?
Hi flymax77,

We would like to help look into this if you could provide your Marriott Bonvoy account details to us via private mail here or by email below.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
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