HR Maui experiences (bad service)
We had reserved the Hyatt at Maui and noted in the reservation early arrival and high floor.
We arrived there around noon. A very unfriendly lady at the recption told us our room is not ready until 3 p.m. (so much for early check in) and we saw that they put us is a room on the second floor (so much for hight floor). Then we asked if they gave us a RC club room - answer none are available and no access will be given, but she might give us continental breakfast (as if she does us a favour by that). No info about the room and RC was given without explicitely asking!
So we went off and came back at 3, of course the room was still not ready, but at least we got a friendly clerk this time, who gave us a somewhat larger room on floor 4 (but still with mostly roof view) and as a little gesture of goodwill full breakfast.
Still we were pretty upset about the unfriendlyness and inflexibility of the first lady, basically showing the attitude: "we are the Hyatt in Maui and we do not care who you are and what you want".
The Hyatt in Kaui on the other sidewere we stayed some days later was very conforting and friendly. So for us this means, that we will not stay at the HR Maui again, until they train their staff.