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Thread: Marriott loyalty ? Status promised, guaranteed and not assigned later !
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Old Sep 15, 2019 | 4:13 pm
  #25  
flymax77
 
Join Date: Apr 2013
Programs: Starwood/Hyatt/IHG-PLAT/Hilton-DIA
Posts: 468
@bonvoyLurker
Originally Posted by Marriott Bonvoy Lurker
Our apologies for any inconvenience. You do not have to contact anyone. I reached out to the Ambassador management team and you should hear from your assigned Ambassador soon.
[MENTION=10044630]bonvoy[/MENTION]Lurker

I was supposed to have platinum through 2020 as part of the Ritz Carlton spend. I received platinum originally and then was downgraded shortly after within a month or so.

customer service email and phone is useless and keeps referring me to chase who refers me back to Marriott in an endless circle.

the bonvoy transition was a disaster and there are reports that others were also impacted and eventually got their earned credit card status back after finally reaching the appropriate bonvoy backchannels.

can you please help me do this as well?
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