FlyerTalk Forums - View Single Post - Hilton Honors Statements?
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Old Sep 15, 2019, 1:16 pm
  #2  
aww3583
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,322
In my experience, the emailed statements are usually 7-14 days behind "actual" activity and are essentially useless.

On top of that, while stay/credit card activity (usually) posts in a timely fashion, the overall points grand total update lags by 3-5 business days. As an example, I recently completed my 60th night of the year which earns a 40k point Milestone bonus. The stay/spend activity have posted, I received the congratulatory email, and the HHonors app displayed a "congrats, you've earned 40k bonus points!" notification. My points grand total still hasn't updated. HHonors Customer Care boilerplate response is "please allow 6-8 weeks for this bonus to post."

I keep a spreadsheet of all of my Hilton activity. It's unfortunate that I have to do this, but it's necessary. My grand total hasn't been correct for 6 months. Hilton has been "investigating" for 5 of those months. They've thrown some "service recovery" points my way to make up a portion of the difference, but the total is still off. At this point, I don't care. It is what it is.

If you're 100% sure of a discrepancy, I've found that the Twitter team is the most responsive.
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