something like this happens,
they file ( i think electronically) a report that IFE was not working in seat number X
report goes to the powers that be - and then miles show up.
Kudos to the FA for actually doing this!
any insider with an exact understanding of the Standard Operating Procedure for this - please advise
2019 AA Domestic Upgrades: 15 out of 32
2019 cities: ATH, CLT, DCA, DFW, DSM, FLL, IAH, LAS, LHR, LIT, MIA, MSP, ORD, STL, YWG, YYZ