Originally Posted by
hsan
Does this hotel have an upgrade policy? I’m gold and wondering what the likelihood of an upgrade would be and my chances with lounge access.
I’m here on a 2-night stay. They gave me a harbor view room on the 51st floor, but it’s just a regular king room. They gave me lounge access. They made it sound like their policy is to give Golds lounge access, but it may depend upon how busy they are.