Originally Posted by WrightHI

One of the issues with HA is that there are multiple upgrade paths (certificates, miles, cash bids, fixed-price cash upgrades at check-in) with zero transparency as to how inventory gets prioritized and most seats held until very late in the process. Other airlines manage inventory, but AFAIK Hawaiian is the only one that doesn't clear certificate upgrades more than 72 hours before departure under any circumstances. It's really disappointing if they're undermining the value of the very limited number of certificates they issue by selling upgrades while certificate requests are pending.