Hey guys, I have a Rimowa Salsa Deluxe (w/ Electronic Bag Tag) that had the weirdest / worst thing happen to it.
The zipper pull got stuck on the zipper pull of another piece of luggage (the folding metal piece on the slide). It happened during the taxi ride to the airport. Since I was in a hurry and in a non-English speaking airport, I finally got an airline mechanic who was walking through the airport with his toolbag to help out, but in doing so, he broke the pull off the slide.
I am preparing to contact Rimowa to determine the best approach to repair since now I can no longer lock the luggage since the pull is used as part of the lock. (any other input from experience Rimowa users and fixers is appreciated. Where can I find the serial # on the bag itself? Since it is not aluminum, it is not stamped on the case, like my other bags... So not sure where to look.
Thanks!
Patrick
