Originally Posted by Shawnee

I am the one who initially reported the ID block and based on some other messages, I tried again over the weekend and still got the same message 'unable to process, tell customer politely..."
I never used my SSN as I never bought more than 2 MOs at a time.
Both mine and my spouses DL and Passport (At same address) are blocked.So it is based on name/address etc., not necessarily ID only.
Moneygram has no clue when called.
I can do 1 MO w/o ID in different stores.I can still do bill pay using same phone number/ID/App.

QUESTION: Any one who got this message was able to get back in? Anyone successfully able to contact MG and get a response?