Originally Posted by
canadiancow
I'm on your side. AC considers narrow-body J to be equivalent to PY in the context of Signature Class, as shown by how they marketed and sold the forward 7M8 cabin on intercontinental routes.
Given that there was no catering, what did you gain from being in J over PY?
Zone 1 boarding? Lounge access (which it sounds like you didn't even use)?
I'd try again with a very concise argument that the product difference between 788 PY and 321 J is virtually non-existent, and therefore, you want the bid amount back.
I was concise and tried to even further simply and they just kept throwing back the bid upgrade terms. My argument was actually on the basis of Rule 80 that putting aside class or whatever, I had options available when they changed equipment, but as a result of hiding the change and giving a very different product and experience they right thing would be to refund my upgrade fee.
The Bid Upgrade terms basically say if we slap a little head rest saying you are in business, that's it we've performed and your money is ours. And that is how they have been responding repeatedly.
I guess my next step is trying to write to corporate and filing some complaints with FAA and CTAA. Will look at getting some of the marketing materials as supporting a very different product/service.