Originally Posted by DavefromSt.Vital

Some hiccups – Given how well things had been going I didn’t even think of checking out until the second last day of our stay. As Platinum, we should have received a guaranteed 4:00 p.m. late checkout, given that this is not a “resort” or a “convention hotel”. I went to the desk only to be told that late checkouts are “based on availability” and given that another Platinum guest had already been assigned our room for the next night no late checkout was possible. While I was offered the use of a Deluxe Room for the next afternoon, this defeats the purpose of a late checkout where you can do things during the day and pack at leisure. I didn’t feel like arguing in front of others so we simply stored our luggage the next day. I realize that this property has a limited number of rooms, but if they are going to be a Category 8 property, they could at least adhere to the regular program benefits.