Originally Posted by nomod
I recently stayed at a Westin for $169 vs. $199 for a refundable stay. The website said "no refunds, changes, cancellations - credit card charged at booking". It did not say "no spg benefits". Upon check-in I learned I wasn't eligible for an upgrade and I did not earn Starpoints. Before switching my business to another chain I wanted to make sure this wasn't the case at Hilton.
You've now posted this piece of misinformation in multiple forums. If the hotel told you that you were not entitled to benefits for a non-refundable rate booked on a Starwood-wned website, the hotel was wrong. Period.